Your coffee.
Your schedule.
Manage my subscription
Sign in with the email you ordered with. We'll email you a 6-digit code, then tap Subscriptions.
Sign inSee how it works
A quick walk through each screen, from signing in to updating your card.
Show me the stepsHow subscriptions work
Pick Subscribe & save
On any coffee page, choose Subscribe & save instead of a one-time purchase.
Every 15 or 30 days
Choose how often it ships. Your card is charged each time an order goes out.
10% off every bag
Subscriber pricing applies to every delivery, automatically.
Change it any time
Everything is in your Backbone account. Sign in with your email, no password.
Managing your subscription
Your subscriptions live in your Backbone account, next to your orders. Here's each screen and what to tap.
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Sign in
Go to account.backbonecoffee.com, or tap Sign in at the top of this page. Enter the email you ordered with and we'll email you a 6-digit code. Type it in and you're in.
Checked out with Shop Pay? You can tap Sign in with Shop instead.
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Tap Subscriptions
You'll land on your orders first. Tap Subscriptions at the top.
Each subscription shows its number, its total, how often it repeats and whether it's Active or Paused. Tap Edit subscription on the one you want to change.
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Make your changes
This page holds everything for that subscription. Scroll through it to see what you can change.
Moving? Tap Edit next to Shipping. Have a code? Enter it under Apply discount code.
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Update your card
Under Payment method, tap Request email to update payment method.
Card changes happen on a secure page, so we email you the link instead of asking for your card here.
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Open the email
Look for an email from orders@backbonecoffee.com called Update your payment method for Backbone Coffee Company.
Tap Update payment information and enter your new card. Don't see it? Check your spam or promotions folder.
Questions
Do I need a password?
No. Enter your email and we send you a 6-digit code each time you sign in. If you checked out with Shop Pay, you can sign in with Shop instead.
I signed in but I don't see my subscription
Your subscription is tied to the email you used when you subscribed. Sign out and sign in with that email. If you checked out with Shop Pay under a different email, use the one on your order confirmation.
When will I be charged?
Each time an order goes out, on your schedule: every 15 or 30 days. Paused subscriptions aren't charged.
What does Paused mean?
A paused subscription doesn't ship and isn't charged until it's turned back on.
Can I swap blends, change how often it ships, pause or cancel?
Open the subscription with Edit subscription to see what you can change. If what you need isn't there, email orders@backbonecoffee.com and we'll take care of it.
I didn't get my code or the payment email
Check your spam or promotions folder, and make sure you used the email on your order. You can request a new code from the sign-in page.
