Cancellation policy

 

Backbone Coffee Company Cancellation Policy

Last updated June 18, 2025

Subscriptions:

• If you subscribe to a product, you’ll receive regular deliveries based on the schedule you choose (like how often and for how long).

• We’ll securely store your payment details and charge you for each delivery, unless you paid upfront.

• Some subscriptions renew automatically when they end. If you don’t want it to renew, you can cancel.

• You can cancel or change your subscription anytime. Just click the link in your order confirmation email to manage your subscription or visit Your Subscriptions.

• For more details on returns and refunds, check out our Returns Policy.

Pre-orders:

• Pre-orders are for products that are out of stock or not yet available. We might collect no payment or just a deposit at checkout, store your payment info, and then charge the rest when the product is ready.

• You can cancel a pre-order that hasn’t been fulfilled yet. If it’s already been fulfilled, you can’t cancel, but you can request a refund. See our Returns Policy for more details